Product

Chatolla is a multi-tenant customer messaging platform. Each business (a "Customer") gets its own isolated workspace.

Website live chat

An embeddable chat widget that a Customer places on its own website. Visitors write to the Customer in real time, and the conversation appears in the Customer's inbox.

Shared team inbox

Agents handle conversations together in a web inbox. Customer profiles hold the details the Customer has about a person, such as name, username or phone number, tags and custom fields.

Roles and workspace separation

Every Customer's conversations and settings are kept apart from other Customers. Access inside a workspace follows the roles the Customer assigns to its team.

AI assistance

Customers can switch on AI features that work on their own conversations: summaries of long conversations, suggested customer tags, transcription of voice messages, and replies based on the Customer's own knowledge base. Details of how this data is handled are in our Privacy Policy.

WhatsApp Business Platform (in development)

We are building a connection to the WhatsApp Business Platform. When it is released, a Customer will be able to:

• connect a WhatsApp Business Account that the Customer owns, through Meta's Embedded Signup, and disconnect it at any time;
• create message templates and see their approval status;
• receive customer messages in the shared inbox and reply to them;
• send approved template messages to people who have opted in to hear from the Customer, with opt-out honoured.

The Customer keeps its own relationship with Meta, including Meta's messaging charges. This integration is not yet available.